Post by hanziboy on Mar 28, 2011 22:19:45 GMT 1
Luckily we had an online server last night.. Control panel was offline but at least we could race.
A lot of others out there even did not have a server.
I've just received this email from 500servers.. Hope to have the server back online soon !!
Unfortunately this e-mail bares some bad news.
As most of you are aware, the 500servers Control Panel for games has been offline for 3 days now, You may also be aware that any users with server with ip: 81.19.209.205 are currently offline, and have been for 3 days also, Thirdly you may be aware that as of 11:40AM BST this morning, all users on the machine with IP: 81.19.209.208 are also now offline.
Their is a reason for this, and i will try to explain in the Q&A format below.
1. Why are any remaining servers on the ip: 81.19.209.205 currently offline?
- Recently 500servers have been moving services over to new and improved machines. Many users from this machine have already been moved and, although the control panel is offline, Their servers remain functional. The reason that the servers are offline for those who had not been fully moved yet is because the old macine (IP: 81.19.209.205) has been shut down as our co-location contract has now expired for that server. Rest assured however that all the remaining userfiles have been moved, and as soon as the Control panel is operational again, your servers will be back online with it.
2. Why is the 500servers Gaming Control Panel offline?
- The control panel server has NOT yet been upgraded, It has been plagued with downtime due to various issues, And has once again failed on us this week. I was made aware of this being offline yesterday afternoon, I asked for the problem to be diagnosed for me by the on-site engineers, who told me that the O/S was corrupt. Once i had found this out i submitted a request for the O/S to be installed. This was due to be done this morning, However as you will see in the next question, A mistake was made.
3. Why are all services form the machine with ip: 81.19.209.208 offline?
- To try and cut the long story short, There was a case of human-error (AKA: mess up) this morning with the requested O/S reload for the control panel machine. Instead of the requested reload happening to the Control panel machine, The Operating System was reloaded on this machine (Drive formatted, and operating system reinstalled). This has now left us with a worst case scenario. The backup for this machine was on the Control Panel machine. And the most recent backup for the control panel, was on this machine. This means that ALL DATA on this machine has been lost.
4. What are 500servers going to do about all of this?
- We will now re-install the Control panel onto a new machine hosted by a 3rd party server provider. this will take betweein 24 - 48 hours to complete. We have been unfortunate enough to have had to do this once already i nthe last 4 months, and have atleast worked out a better way to get it done.
Once the Control panel has been fully reinstalled, and your user-account(s) added. We will re-store all services that were on the ip 81.19.209.205 to the control panel (note your ip will have changed to: 84.45.52.141). All data for these uses will be intact and ready to go. We will then reinstall servers for all users who were on the ip: 81.19.209.208 (Note: your ip will change to: 84.45.52.144, your server ports may also have changed). Unfortunately due to the issue explained in section 3 NO DATA will be available and you will need to setup your server(s) as fresh.
5. What will be done to safe-guard against such issues in the future?
- Although some users will laugh at me and just ignore what is said here, I do not take any joy from giving users downtime. We have had a bad 1 1/2 years mainly due to lack of finances to improve our servers. Thankfully we have been given some more back-bone to our finances for this year, so that we can spend money to improve the service and get back on track, For those of you that stick around, you should enjoy it. So with the upgrades that are happening right now, and the redundancy that will take place in the near future, you will be able to sleep easy knowing things will be covered.
A lot of others out there even did not have a server.
I've just received this email from 500servers.. Hope to have the server back online soon !!
Unfortunately this e-mail bares some bad news.
As most of you are aware, the 500servers Control Panel for games has been offline for 3 days now, You may also be aware that any users with server with ip: 81.19.209.205 are currently offline, and have been for 3 days also, Thirdly you may be aware that as of 11:40AM BST this morning, all users on the machine with IP: 81.19.209.208 are also now offline.
Their is a reason for this, and i will try to explain in the Q&A format below.
1. Why are any remaining servers on the ip: 81.19.209.205 currently offline?
- Recently 500servers have been moving services over to new and improved machines. Many users from this machine have already been moved and, although the control panel is offline, Their servers remain functional. The reason that the servers are offline for those who had not been fully moved yet is because the old macine (IP: 81.19.209.205) has been shut down as our co-location contract has now expired for that server. Rest assured however that all the remaining userfiles have been moved, and as soon as the Control panel is operational again, your servers will be back online with it.
2. Why is the 500servers Gaming Control Panel offline?
- The control panel server has NOT yet been upgraded, It has been plagued with downtime due to various issues, And has once again failed on us this week. I was made aware of this being offline yesterday afternoon, I asked for the problem to be diagnosed for me by the on-site engineers, who told me that the O/S was corrupt. Once i had found this out i submitted a request for the O/S to be installed. This was due to be done this morning, However as you will see in the next question, A mistake was made.
3. Why are all services form the machine with ip: 81.19.209.208 offline?
- To try and cut the long story short, There was a case of human-error (AKA: mess up) this morning with the requested O/S reload for the control panel machine. Instead of the requested reload happening to the Control panel machine, The Operating System was reloaded on this machine (Drive formatted, and operating system reinstalled). This has now left us with a worst case scenario. The backup for this machine was on the Control Panel machine. And the most recent backup for the control panel, was on this machine. This means that ALL DATA on this machine has been lost.
4. What are 500servers going to do about all of this?
- We will now re-install the Control panel onto a new machine hosted by a 3rd party server provider. this will take betweein 24 - 48 hours to complete. We have been unfortunate enough to have had to do this once already i nthe last 4 months, and have atleast worked out a better way to get it done.
Once the Control panel has been fully reinstalled, and your user-account(s) added. We will re-store all services that were on the ip 81.19.209.205 to the control panel (note your ip will have changed to: 84.45.52.141). All data for these uses will be intact and ready to go. We will then reinstall servers for all users who were on the ip: 81.19.209.208 (Note: your ip will change to: 84.45.52.144, your server ports may also have changed). Unfortunately due to the issue explained in section 3 NO DATA will be available and you will need to setup your server(s) as fresh.
5. What will be done to safe-guard against such issues in the future?
- Although some users will laugh at me and just ignore what is said here, I do not take any joy from giving users downtime. We have had a bad 1 1/2 years mainly due to lack of finances to improve our servers. Thankfully we have been given some more back-bone to our finances for this year, so that we can spend money to improve the service and get back on track, For those of you that stick around, you should enjoy it. So with the upgrades that are happening right now, and the redundancy that will take place in the near future, you will be able to sleep easy knowing things will be covered.