Post by hanziboy on Aug 25, 2011 14:57:13 GMT 1
After a very unstable server year, I was about to leave 500servers for the hosting of or LFS-server and was looking for another provider.
Also got an offer from TDRTKolz but also there where some minor problems in the weeks to come
Then this after noon, I received an e-mail that our bill for another year of hosting at 500 servers had bin reduced with 50% because of the troubles we have had last year.
But I did not had a lot of reasons to pay even half in a service that was frustrating last year.
So I tried to contact Dean (Francky500) to clear out some Issues
Last year I had the following frustrations :
Time to resolve took to long
No news on the status of the problem
The service was based on one person only..
This were the answers to resolve those problems :
Issue 1: Server stability, A lot of the issues we have had in the last year have been due to a piece of hardware failing. one thing that i am doing right now is getting parts put into each location so that if something fails. Instead of having to wait for it to be transported to the datacenter, it will be there ready.
Issue 2: Support, I have not been around when things have been going wrong, and have not been answering quickly enough. With that I am in the middle of setting up a status website, this is a blog and status checker that will be hosted in a different datacenter so that if things go down, i will get an instant notification, and the client(s) will have a site they can access with some information straight away
issue3: ManPower. Its clear that it can at times be a lot for 1 person to handle, To that end, I have asked Dadge to help me out for the next few months on an as and when basis if required. From 2012 (January) i will be having an additional person on staff permanently to cover times that i am not available.
So a lot of good steps to give us a smoother service.
And with the 50% reduction I was pro to give 500servers another chance.
I also added a advertising logo to our website. Every new server hosted trough that link gives us 10% on the amount spend by the new customer that we can use to pay the next bill.
So I hope we have a lot of stable races next year !!!
Also got an offer from TDRTKolz but also there where some minor problems in the weeks to come
Then this after noon, I received an e-mail that our bill for another year of hosting at 500 servers had bin reduced with 50% because of the troubles we have had last year.
But I did not had a lot of reasons to pay even half in a service that was frustrating last year.
So I tried to contact Dean (Francky500) to clear out some Issues
Last year I had the following frustrations :
Time to resolve took to long
No news on the status of the problem
The service was based on one person only..
This were the answers to resolve those problems :
Issue 1: Server stability, A lot of the issues we have had in the last year have been due to a piece of hardware failing. one thing that i am doing right now is getting parts put into each location so that if something fails. Instead of having to wait for it to be transported to the datacenter, it will be there ready.
Issue 2: Support, I have not been around when things have been going wrong, and have not been answering quickly enough. With that I am in the middle of setting up a status website, this is a blog and status checker that will be hosted in a different datacenter so that if things go down, i will get an instant notification, and the client(s) will have a site they can access with some information straight away
issue3: ManPower. Its clear that it can at times be a lot for 1 person to handle, To that end, I have asked Dadge to help me out for the next few months on an as and when basis if required. From 2012 (January) i will be having an additional person on staff permanently to cover times that i am not available.
So a lot of good steps to give us a smoother service.
And with the 50% reduction I was pro to give 500servers another chance.
I also added a advertising logo to our website. Every new server hosted trough that link gives us 10% on the amount spend by the new customer that we can use to pay the next bill.
So I hope we have a lot of stable races next year !!!